In hell, a group of souls manage the Hellp Desk, where those who have died go to find out exactly what is going to happen to them in the afterlife. The Hellp Desk is manned by a core group of characters: Lily, Penny, Sharkie, Judy and Ruggy. They are often joined by other characters from different aspects of the afterlife, including: demons Bel, Greg and Dante; succubus Angel; Tech Support John; and a rotating cast of newly arrived souls at the desk who range from bewildered to scared to belligerent to outright hostile.